support@indonesian-ecd.org
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Important Notice: indonesian-ecd.org is a private service provider and is NOT affiliated with, endorsed by, or connected to the Indonesian government or any official customs authority. We provide assistance services for completing the Electronic Customs Declaration (e-CD) form. Our service fees are separate from any government fees.

PRIVACY POLICY

At indonesian-ecd.org, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect – When you place an order with us,we collect certain personal information, including but not limited to: Name , Email Address , Zip Code , Passport Number. This information is required solely for processing and fulfilling your orders efficiently.

2. How We Use Your Information – We use the information collected to: Process and complete your orders ,Provide customer support and Communicate order updates and confirmations.We do not use your personal information for any unauthorized purposes, and we do not share or sell your data to third parties for marketing or any other unrelated purposes.

3. Data Security – We implement security measures to ensure that your personal data is protected from unauthorized access, alteration, or misuse. We take necessary precautions to keep your information safe.

4. Request for Data Deletion – You have the right to request the removal of your personal data from our records. To do so, please send an email to support@indonesian-ecd.org, and we will process your request promptly.

5. Cookies and Their Use – We use cookies on our website to enhance your browsing experience. Cookies are small files stored on your device that help us: Remember your preferences and past activity , Improve website performance and functionality and Analyze website traffic to enhance user experience. You can choose to disable cookies in your browser settings; however, some features of our website may not function properly without them.

6. Data Retention – We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Third-Party Services – We use third-party payment processors (PayPal, Razorpay, Stripe) to handle payment transactions. These services have their own privacy policies, and we encourage you to review them. We do not store your payment card information on our servers.

8. International Data Transfers – Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Your Rights – Depending on your location, you may have certain rights regarding your personal information, including: the right to access, correct, delete, or restrict processing of your data; the right to data portability; and the right to object to processing.

10. Changes to This Privacy Policy – We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date, and we encourage you to review it periodically.

11. Contact Information – For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: support@indonesian-ecd.org

Business Address: New York, USA

Data Controller: indonesian-ecd.org

Last Updated: February 03, 2026

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