1. Private Organization : We are a private organization and are not connected, affiliated, or associated with any government agencies or services. We operate independently to provide services to our customers.

2. Service Charges : We offer assistance and related services to customers and charge fees for the services provided. By using our services, you agree to pay the applicable fees as mentioned on our website.

3. Service Delivery Time : After you submit your application and complete the necessary formalities, we require 24 to 48 hours to process and provide the complete service according to your requirements. Processing times may vary based on the complexity of your request and the availability of necessary information.

4. Accuracy of Information : It is the customer's responsibility to provide accurate, complete, and truthful information. If services are delayed, rejected, or fail due to false, incorrect, or incomplete information provided by you, we are not liable for any consequences or losses arising from such situations.

5. Changes to Terms and Conditions : We reserve the right to update or change these Terms and Conditions at any time, especially to comply with changes in government regulations or due to updates in our internal policies. It is your responsibility to review the Terms and Conditions regularly.

6. Acceptance : By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you encounter any issues with our services, you can reach out to us at any time. We are happy to assist you. Please contact us through support@indonesian-ecd.org. We will respond as quickly as possible to address your concerns.